Frequently Asked Questions

Where can I download approved artwork?

Approved artwork for websites & apps (PNG and SVG) and decal stickers (EPS and AI) may be downloaded here.

Who is authorized to use Mastercard® brand artwork?

Merchants who accept a Mastercard payment brand or brands may display Mastercard branding to promote Mastercard products/services and/or to indicate acceptance of the brand(s). Only marks for the brand(s) accepted may be used on store signage, receipts, websites and apps.

Issuers, acquirers, co-brand partners, and their communications resources may use Mastercard branding to market or promote Mastercard-branded products or services in print communications, on-screen communications, and/or advertising.

What’s the difference between the Mastercard Symbol, the Debit Mastercard Mark, and the decal sticker?

The Debit Mastercard Mark is an optional mark for use by Europe merchants in Debit Mastercard countries as well as U.S. and Canada merchants who wish to underscore their acceptance of Debit Mastercard. See Configurations for more information.

Where can I find standards and artwork for card design?

Standards and artwork for card design are proprietary and are available only to financial institutions and certified card manufacturers of Mastercard. If you are a financial institution or approved card manufacturer, please access the Card Design Standards System through Mastercard Connect™. For specific questions regarding cards, please contact your regional representative.

I don't have WinZip. How can I open the file(s) I downloaded?

You can download free software for expanding ZIP archives. WinZip software (for expanding ZIP files on computers) is available at www.winzip.com.

How can I order decal stickers for my business?

You may place an order for pre-printed decals here. Or email us at ask.brand.manager@mastercard.com.

I ordered decal stickers, but they haven’t arrived yet. How long will it be before I receive my order?

Digital artwork and guidelines may be downloaded immediately. Decals are shipped to the mailing address you provided.

Please allow at least 15 business days to receive your materials from the time you place your order from the Mastercard Brand Center. If your order does not arrive within the allotted time, please email us at ask.brand.manager@mastercard.com.

For more information, click on the link below.
https://www.mastercard.us/en-us/consumers/get-support.html

For more information, click on the link below.
https://www.mastercard.us/en-us/merchants/get-support.html